ATGBICS provides a flexible returns process. In all cases, you must request an RMA (Returns Merchandise Authorisation) from us before you return any items. Please contact us to request an RMA number, stating the reason for return.
Here are the key points to our returns policy
- Faulty goods will be replaced.
- On receipt of the returned product, ATGBICS will test it to verify the fault. If, following this procedure the product is found to be in good working order, we reserve the right to return the product to you.
Non Faulty Returns
- If the product does not conform to the description, you can return the product within 7 days of receipt of goods for replacement or a full refund.
- You may return incorrectly ordered unopened products within 7 days of receipt for a full refund.
- The returned goods must be unopened and in perfect resalable condition.
- ATGBICS reserves the right to charge a fee or refuse delivery if the goods are not returned in the original packaging.
Order Discrepancies and Goods Damaged In Transit
- Any discrepancies between your order and the goods received must be flagged within 2 days of receipt of goods.
- If goods are visibly damaged on receipt, it is very important to sign for the goods as damaged on arrival with the courier and then contact us immediately.
- Ensure the RMA number and our full address is clearly displayed on the outside of the package
2A Wyncombe Road
Dorset, BH5 2JU
- It is the Customer's responsibility to ensure that the goods are adequately packed for shipping. ATGBICS cannot accept liability for goods damaged in transit due to insufficient packaging.
- Customers are advised that goods returned should be sent via either recorded delivery, registered post or by courier, with sufficient insurance to cover the replacement value of the goods.
- If a courier collection is arranged, it will be the responsibility of the customer to be available to hand over the goods in question.
- Please allow up to 5 days after receipt of the RMA for the credit to appear in your credit card account.
- ATGBICS will not cover the cost of goods returned which are found not to be defective.
- No goods can be accepted for return without an RMA number
- Delivery costs will only be refunded if the returned item is proved to be faulty or as a result of our error.