If you don't know the OEM part number, feel free to contact us for configuration support. Alternatively OEM websites offer good configuration support, many of which can be found on our OEM compatibility information page. If in doubt, please ask. We are happy to help you ensure you order to correct product.
Absolutely. We only work with a carefully vetted range of select partners. This ensures we have full confidence and traceability of all our products. We can usually source what our customers require from these partners.
Please contact us with your specific requirements and we will happily ensure you can order from us.
Yes, absolutely. We offer a range of different customisation services for our Transceivers, Direct Attach, Active Optical and Fibre Cables.
Because every customer's requirements are different, please contact us to discuss your requirements. We will then provide you with a quotation and lead times.
Absolutely not. Using ATGBICS products will NOT invalidate your warranty. OEMs cannot stipulate that only their products be used within their OEM systems in order to retain warranty. This would contravene anti-trust laws and it violates the Magnuson-Moss Act Warranty Act. This is a common misconception that prevents many customers from saving money by purchasing high quality compatible products such as AT-GBICS.
What does this mean to you?
With our Faulty Replacement & Lifetime Warranty guarantee, you are 100% covered in any scenario.
If a system has an issue and an OEM service warranty call is made, the OEM service professional will diagnose the system error. In the unlikely event that the engineer reports a defective AT-GBICS component, we will replacement the product overnight and have the system up and running immediately. If the diagnosis reports a different issue, the OEM service professional is required to honour the warranty and fix said issue. In the end, you are 100% covered either way.
Absolutely, if you wish to purchase more than 10 units of any single product we offer the following discounts:
10-24 units 5% discount
25-49 units 10% discount
50 or above 15% discount
Please contact us to discuss your requirements
Yes we do. We offer product evaluation on a 30 day sale or return basis. Simply place your order in the usual way. Clearly state that you are ordering on a product evaluation basis on the order instructions box in the shopping cart and we will process the order as a sale or return product evaluation.
Alternatively please contact us to discuss your project requirements in more detail.
We offer a lifetime replacement warranty on all of our AT-GBICS products. This includes Transceivers, Direct Attach Cables, Fibre Cabling, Rackmount Equipment.
Where we supply other vendor products including IP-Com, Dynamode, LMS Data/Power, we offer their standard warranty.
Our full warranty statement is available here.
Yes, absolutely. We can ship plain label direct to your client. Simply state your requirement clearly on the order instructions box in the shopping cart and we will process the order according to your instruction.
Yes, there is a minimum order value of £50 for free delivery to UK destinations.
Orders under this value will cost £7 on a tracked courier next day delivery service
Please refer to our Shipping Policy for our competitive cost structure.
It depends on where you are and the delivery option you have selected.
Orders placed before 3.30pm GMT will ship the same day provided we have stock and appropriate firmware codes for your chosen transceiver. For UK orders you can expect delivery the following day.
Orders placed after this time may be shipped the following day.
Where we do not have stock we will keep you informed of delivery timescales until the order is shipped. Expected shipping timeframes are 3-5 days but it depends on the product. Rest assured we will keep you updated all the way.
As soon as we process your order you will receive notification of dispatch along with a tracking reference. You can track your order with the courier by clicking on the tracking reference link.
If your order does not arrive as expected, please contact us and we will be happy trace the product for you.
We currently use UPS and FEDEX for all our deliveries.
Tracking details are provided as soon as the order has been processed.